Common things people send us
- Hospital stay: the discharge summary or bill, so we can file your hospital indemnity payout
- Prescription receipts: pharmacy receipts for a drug rebate or reimbursement your plan offers
- Dental, vision or hearing: the itemized bill from the office
- Cancer or critical illness: the diagnosis letter or claim form from the doctor
- Anything else: a letter, a denial, or a bill you do not understand
Questions people ask us
What happens after I send this?
Our client care team gets it right away as an urgent task. We check what the plan needs, send the claim or receipts to the insurance company for you, and call you if anything is missing. You can also call us anytime.
Which claims can you help with?
Hospital indemnity payouts after a hospital stay, prescription receipts for a drug rebate or reimbursement, dental, vision and hearing claims, cancer and critical illness benefits, and anything else your plan owes you. If you are not sure, send it and we will sort it out.
What should the photo show?
The whole page, flat and in good light. For a hospital stay, the discharge papers or the bill with the dates. For prescriptions, the pharmacy receipt that shows the drug name, date and price. Phone photos are fine.
Is this secure?
Your files go straight to our private company drive, not to email. Only our team can open them. Please do not include your Social Security number or bank account number; the insurance company does not need them for a claim.