Privacy Policy

Cole Insure, LLC, doing business as Senior Veteran Guidance (“Cole Insure,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect through coleinsure.com (the “Site”), through forms we run on third-party platforms such as Facebook and Instagram (including Meta instant forms), and through our calls and messages, how we use and share it, and the choices you have. By using the Site, submitting one of our forms, or contacting us, you agree to this Policy.

1. Information We Collect

• Information you provide: name, phone number, email address, state, ZIP code, date of birth or age, and any details you share when you fill out a form on the Site or on a third-party platform, book an appointment, call, or text us.
• Call and message content: the content of calls and text messages, including call recordings and transcripts, and records of your interactions with our automated or AI-powered voice and messaging systems.
• Consent records: when you check a box to receive text messages from us, we record the date, time, page, and the wording you agreed to so we can honor your choice and prove it was made.
• Information collected automatically: IP address, browser type, device information, pages viewed, and how you interact with the Site, collected through cookies and similar technologies.
• Tracking technologies: tools such as the Meta (Facebook) Pixel and Conversions API and Google services that help us measure traffic and advertising.

2. How We Use Your Information

• To respond to your inquiries and provide insurance guidance, quotes, and enrollment assistance.
• To contact you by phone, email, and text, including through automated systems and AI-assisted or AI voice technology (with your consent), for marketing and servicing.
• To operate, train, and improve our communications systems, including AI tools, using call recordings, transcripts, and message content.
• To operate, improve, and secure the Site and our advertising.
• To comply with legal and regulatory obligations, including Medicare marketing, call-recording, and recordkeeping requirements.

3. How We Share Your Information

We do not sell your personal information for money. We may share it with:

• Insurance carriers and their representatives, to provide quotes and process enrollments you request.
• Service providers that support our business, including our CRM and scheduling platform, telephony/SMS providers, and AI dialing and messaging vendors, under agreements that limit their use of the data to providing services to us.
• Analytics and advertising partners (such as Meta and Google) receive website usage data and advertising measurement data only. We do not send your phone number, text message content, or text messaging consent records to analytics or advertising partners.
• Legal and regulatory authorities when required by law or to protect our rights.

4. Calls, Texts, Autodialer & AI Voice (TCPA)

Calls. By providing your phone number, you consent to receive calls from Cole Insure, LLC, doing business as Senior Veteran Guidance, and its licensed agents at the number provided, including calls placed using an automatic telephone dialing system (autodialer) and/or an artificial, prerecorded, or AI-generated voice, and interactions in which you may speak with an automated or AI voice agent rather than a live person. This includes marketing contact. Consent is not a condition of purchase. To revoke consent for calls, contact us using the information in section 13.

Text messages. We send text messages only to people who have agreed to receive them by checking an unchecked box on a Cole Insure form or by texting us first. Checking the box is never required to book an appointment, watch our workshop, or purchase anything. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or reply HELP for help. Wireless carriers are not liable for delayed or undelivered messages. Leads we receive through forms on third-party platforms such as Facebook or Instagram are not added to our text messaging list unless the person separately opts in on a Cole Insure page. Our text messaging program is also described in our Terms of Use.

Text messaging originator opt-in data and consent will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes. This applies regardless of any other sharing described in this policy.

You may opt out of emails at any time using the unsubscribe link in any email we send.

5. Call Recording

Calls to and from Cole Insure, LLC may be monitored and recorded for quality, training, and compliance, including the recording and retention of Medicare-related sales calls as required by federal rules. By continuing a call, you consent to recording.

6. Cookies and Tracking

We use cookies and similar technologies to operate the Site, remember preferences, and measure performance and advertising. You can control cookies through your browser settings; disabling them may affect how the Site works. We also use the Meta Pixel/Conversions API and Google tools, which may set their own cookies and identifiers subject to those companies’ privacy policies. As stated in section 3, phone numbers and text messaging consent records are not included in the data we send to these tools.

7. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain processing or targeted advertising. To make a request, contact us using the information below. You may also opt out of marketing calls, texts, and emails at any time. We will not discriminate against you for exercising your rights.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information, call recordings, message records, and consent records for as long as needed to provide our services, comply with legal and Medicare recordkeeping obligations, resolve disputes, and enforce our agreements.

10. Children’s Privacy

The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children.

11. Third-Party Links

The Site may link to third-party websites and tools. We are not responsible for their privacy practices. Please review their policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted with an updated “Last updated” date.

13. Contact Us

Cole Insure, LLC (also doing business as Senior Veteran Guidance)
4049 Pennsylvania Ave Ste 203, PMB 1133
Kansas City, MO 64111-3022
Phone: (816) 307-6165
Email: [email protected]